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We asked our customers what they liked most about working with Usability Resources. Here are excerpts of what they said:
"Kay was the lead researcher on an important project at iRobot. She quickly picked up the context she needed and began to ask thoughtful questions that improved the research approach. Along the way, she regularly provided valuable updates on findings and also built great expertise and credibility within what can be a challenging technically-oriented organization. Kay became the go-to person for customer knowledge on the topic. Ultimately, Kay made the project a success."
"Usability Resources provided Moxie Software with a third party, unbiased usability study on our software platform. Their methodology was very effective and their ability to gain the perfect respondents quickly was impressive. They provide fantastic, detailed insights - yet were also able to synthesize results and provide strategic recommendations. Their deliverables were top notch. Moxie gained valuable insights, great project management, and a partner in the process. I can't wait to do our next project with Kay and her team."
“Kay has a unique and deep understanding of mobile user interface requirements. She has really helped our customers improve the user experience for the mobile apps they create with MobiFlex.”
"Kay's work at Affinnova was extremely valuable and still is to this day. Her experience in usability testing has helped Affinnova identify a great user interface for respondents. She was a pleasure to work with and I would highly recommend her for usability testing."
"During Kay's time at Monster, she provided interaction design assistance and drove user research. Kay designed and conducted a usability study to find out just how recruiters use search to find job candidates. Her analysis -- which delivered tactical results -- dispelled some long-held beliefs, confirmed others and identified opportunities for product development. "
“She identified the gaps and barriers where people were getting stuck, and she found ways to make it easier for them. As a result of her excellent research and design our users are able to do things on their own…. She was fantastic to work with, both professionally and personally.”
"Her user research especially helped guide a more intuitive design. Kay was able to work closely with our product management and engineering teams to not only to design the UI for the next release of our product, but also lay the foundation for a more robust user experience in future releases. Kay did a great job and I would highly recommend her for user experience design."
“Her expertise produced a user-friendly, intuitive interface. In addition to the design, she took her ideas to customers for feedback. All of this was completed in the very tight timelines."
"Kay was great to work with. She took the time to understand our
business, and to learn what we do and for whom. She is easy to work with,
wonderful - always easy to communicate with.... Kay helped us develop a baseline and standards that we use going
forward in developing the UI."
"Kay's work addressed problems that we would never have seen on our
own. Her process helped reduce and eliminate usability issues. No question,
her work improved the quality of the product - its ease of use."
"Usability Resources most valuable contribution was the wake up call
to the engineering people - the eye opener"
“Kay delivered what was asked for and more… she gave us more insights than we ever expected on our target audience and into how we can improve the usability of our hospital’s online recruiting effort. She did an expert review of our site where she really put on the end user’s hat and shoes. The results were very clear and complete. We will be able to use her work well into the future.”
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